Appendix B : Technical support
For any technical questions or problems please contact by e-mail (support@cyclertest.com) or use the contact request form.
CYCLERtest BV
Rötscherweg 61
6374 XW Landgraaf
The Netherlands
Telephone: +31 (0)45 533 8733
Fax: +31 (0)45 533 8794
E-mail: support@cyclertest.com
Website: www.cyclertest.com
Appendix C : Warranty
This temperature measurement system is a high precision instrument and designed for usage in specific cyclers. Cyclers can, depending on brand, have a high variation in block wells, block angles and dimensions. Reduce the lid pressure to normal operation standards. This system is sensitive to damage if used in other instruments and block formats.
CYCLERtest BV and GENO-tronics BV warrants NEW MTAS® and DRIFTCON® system parts against defects in material or workmanship for a period of 12 months from the date of lease (in case of an MTAS® system)or purchase (in case of a DRIFTCON® system). Probes and sensor (assemblies) are EXCLUDED from this standard warranty. Special warranty terms apply to the probe and sensor assemblies. In no event will either CYCLERtest BV or GENO-tronics BV be responsible for damages resulting from accident, abuse, misuses or inadequate packaging of returned goods.
Warranty is voided if used in non recommended cyclers. Warranty is waved when excessive force is used and for all “stick to the block” situations.
Appendix D : Liability
CYCLERtest BV or GENO-tronics BV can not be held responsible for special, incidental, or consequential damages resulting out of the use of the hardware or software parts, including downtime, lost samples orexperiments, lost reagents, lost profits, goodwill, damage to equipment or instruments, property, personal injury and any costs of recovering or reproducing experimental results and data.
Appendix E : Software license agreement
DEFINITIONS
"GENO-tronics BV" means GENO-tronics BV, The Netherlands, and is the designer, author, manufacturer and producer of the (Software) Product DRIFTCON( described in this document and owner of its copyrights, trademarks and intellectual rights. "CYCLERtest BV" means CYCLERtest BV, The Netherlands, and is the global distributor and re-seller of the mentioned product(s). "User" or "Licensee" means the licensed and authorized (Software) Product distributor, partner or "End User". "System" means DRIFTCON system (hardware module & probefixture) manufactured by GENO-tronics BV., The Netherlands. The Software Product can be indicated as "Software", "System" or "DRIFTCON".
LICENSE
The (Software) Product ownership is not transferred to the Licensee. GENO-tronics BV & CYCLERtest BV grant the Licensee a simple, not-exclusive license to use the (Software) Product only in combination with one (1) DRIFTCON system, the Software Product is specifically licensed to. Licensee may store or install a copy of the Software Product on a storage device, such as a network server, used only to install or run the Software Product on his other computers over an internal network; A license for the Software Product may be shared or used concurrently on different computers.
DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS
Support Services: CYCLERtest BV may provide the Licensee with support services related to the Software Product ("Support Services"). Use of Support Services is governed by the CYCLERtest BV policies and programs described in the user manual, in "online" documentation, and/or in other CYCLERtest BV provided materials. Any supplemental software patches or bug repairs/fixes provided to the Licensee as part of the Support Services shall be considered part of the (Software) Product and subject to the terms and conditions of this agreement. With respect to technical information the Licensee provide to CYCLERtest BV & GENO-tronics BV'(Software) Product as part of the Support Services, CYCLERtest BV & GENO-tronics BV ware may use such information for its business purposes, including for product support and development. CYCLERtest BV & GENO-tronics BV will not utilize such technical information in a form that personally identifies the User.
COPY RESTRICTIONS
The Licensee is allowed to make one (1) backup or archive copy only for reserve. All copyright notices and any other proprietary legends on the original Software Product shall be reproduced on such copy. Both the original and the reserve copy of the Software Product are subject to the restrictions set forth in this license agreement and they shall be destroyed in case of use or license termination.
OTHER RESTRICTIONS
The User shall not rent, distribute or sublicense the original or the backup copy of the (Software) Product and the manuals. The (Software) Product contains trade secrets and in order to protect them he may not decompile, reverse engineer, disassemble, or otherwise reduce the (Software) Product to a human perceivable form or create derivative utilities based upon it. The Licensee shall not edit the structure of the (Software) Product, nor ask to any other person to do so in order to modify its form, weight, dimensions, etc. Solely with respect to electronic documents included with the (Software) Product, the User may make an unlimited number of copies (either in hardcopy or electronic form), provided that such copies shall be used only for internal purposes and are not republished or distributed to any third party. The license will immediately terminate without notice if the User fails to comply with any provision set forth herein.